PRICING AND SITE CONTENT: MJM Autohaus Parts & Accessories, Inc. continually strives for excellence and perfection with regards to the information posted on our site, however some pricing and/or typographical errors may occur, and prices may be subject to change without notice. Since many of the parts we offer are imported from Europe and/or other parts of the world, pricing may fluctuate or change depending on the value of the euro or dollar at the time of sale. Should a pricing inaccuracy occur on our site and/or on your order, your account will not be automatically charged. We will contact you to make you aware of the price change, at which time you may decide to continue with your order or to cancel.
SHIPPING & ORDERS: MJM Autohaus Parts & Accessories, Inc. stocks a large quantity of the products offered on our site. For a variety of reasons, we also drop ship many of these products. A drop ship is when you place an order with us, but your product ships directly from the manufacturer or a distributor. A drop ship from a supplier does not necessarily mean your order will arrive any faster or any slower than if the order shipped directly from MJM. In most cases, orders will ship the same day or within one business day and may even arrive at your door sooner than if we shipped directly from our warehouse. We've built our reputation on rapid order processing and immediate shipping (as seen on and discussed by our customers at a number of discussion forums), but ask you to please allow a minimum of 5-7 days for your product to arrive. As a general rule, your product will arrive sooner, but we prefer to quote 5-7 days just to be on the safe side. In most cases, a tracking number is included with your confirmation at the time your product ships. We ask that you please contact us if you do not receive your item within seven business days of your order date. Items must be shipped to the billing addressed associated with the credit card.
It is the responsibity of the purchaser to be available at the address at which a product is to be shipped to. In a case where the purchaser may think he or she may not be available for delivery, it is the responsibility of purchaser to make arrangements for a recipient to be available to take delivery of the purchaser's package. A package delivered to an address at which nobody is available resulting in damage or theft is not the responsibility of MJM Autohaus. Requesting a signature confirmation is available upon placing an order, but will incur a $2.50 fee.
It's the responsibility of the site user to be available at the address at which orders are to be sent to. MJM Autohaus, Inc. is not responsible for items that are not recieved due to user not being available at the address at which they are asking items to be shipped to. When possible, MJM Autohaus, Inc. will provide online tracking numbers on orders.
Any expedited order for Next Day Air, Second Day Air, or Three Day Select must be made by 2:00 PM CST for it to go out same day. Any order placed after 2:01 PM will ship next business day.
For information on our 'FREE SHIPPING' program, please follow this link.
We at MJM Autohaus Parts & Accessories, Inc. want you to be happy with your purchase, however, we also understand that it may sometimes be necessary to return products. We will accept returns on new, unused, uninstalled, and unopened merchandise, still in their original packaging within 14 days of purchase. All returns are subject to inspection by MJM Autohaus Parts & Accessories, Inc. before being approved for refunds. Although the majority of our prices include shipping for the product listed and therefore and may specify "free shipping" in the description, the original shipping charges will not be reimbursed.
All returns on normally stocked items that are not due to an error on our end will be subject to a 20% restocking fee.
Any special order item or an item not normally stocked is subject to a 30% restocking fee if the return is not due to an error on our end.
In addition, shipping fees on return items are not the responsibility of MJM Autohaus Parts & Accessories, Inc.
In the event an exchange is requested, these same policies pertaining to shipping charges will apply.
Some special order items may incur a restocking fee even if an exchange is made.
Please contact your salesperson regarding these situations and when this policy may apply. Core returns, refunds, and/or credits of any kind are issued on the 1st and the 15th of the month.
Absolutely no returns on non-warranty electrical items! Some products deemed as "Special Order" items may not be returnable or may incure a
restocking fee not to exceed 30% should the order be cancelled after the product has been
built or after an order has been placed. Please contact a salesperson regarding this
policy or as to which products this policy applies to.
WARRANTY INFO: Most of the products we offer include the manufacturer's warranty. Due to the nature of their use, some of the products that are deemed for "racing only" or as "race products" may not include warranty. Please contact either our sales department or the manufacturer directly regarding warranty on those products. All SACHS clutch components include a one year warranty, but are subject to inspection by SACHS before a warranty claim adjustment or exchange can be made. MJM Autohaus Parts & Accessories, Inc. will only replace or repair warranty items. No refunds will be given. MJM Autohaus Parts & Accessories, Inc. is not responsible for shipping costs to or from our facility on the warranty item in question. All shipping is the responsibility of the purchaser.
DAMAGED OR LOST ITEMS:
All products shipped directly from MJM Autohaus Parts & Accessories, Inc. to a United States address will automatically include $100.00 insurance at no cost to you. Additional insurance above $100 can be added for $2.50 upon checkout on our site. All orders that are drop shipped from the manufacturer will come fully insured by the manufacturer or distributor. All international orders must request optional insurance at time of order, as this service is not automatically placed on orders shipping outside of the United States. Lost or damaged items can be replaced instantly, but will be required a credit card authorization in full at the time of shipment if they are insured. Your credit card will only "authorized" for the transaction; your card will not be "charged" for the purchase. An "authorization" simply puts a hold on the funds from your bank for 24 to 48 hours, then is back as "available funds" into your account. At the time of the finalized insurance investigation by the chosen carrier, we will simply cancel the "authorization" from your credit card for the lost or damaged item. Not until a decision has been made from the insurance investigation will this cancelation be done to your card. In order to make a successful claim with both UPS and USPS the receiver of the package in question must hold on to both the item and original packaging it arrived in. On incomplete or shortage item claims, customers are to contact our offices by phone or email within one week (5 business days of receipt of order) from MJM Autohaus, Inc. Due to circumstances like a third party handling your product after you've received it, MJM Autohaus, Inc. will not be responsible for shortages or damaged product when contacted after the one week (5 business days) that we've alloted for such a claim.
SALES TAX: In accordance with Texas law, 8.25% sales tax will be added to all orders shipping to an address within the state of Texas. This also applies to orders placed by non-Texas residents requesting an order be shipped to a Texas address. As a courtesy to our beloved Texas customers, in some circumstances, the cost of an item may be discounted in order to offset the sales tax we are required to charge. This service is not available for all items, so please inquire at the time your order is placed. Discounting an item for a Texas resident is not available after the item has shipped, nor will a credit or refund be issued thereafter. Discounts may only be applied at the time an order is placed. Please contact our sales department with inquiries about this offer.
MJM Autohaus, Inc. will remain the sole owner of information collected on our site from your online order. MJM Autohaus, Inc. will not sell, share, or rent any information whatsoever to any outside parties, except as outlined in this policy. We only collects information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates, backorders, and tracking numbers. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information on our site. In an attempt to safeguard that your user name and password remain confidential, it is our advice not to share any information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items and for use of sale, specials, promos, etc.
INTERNATIONAL ORDERS: MJM International Policies.